Customer Service Executive
Business Overview
Based in Germany and with global presence, DEHN is the world’s leader in Lightning, Earthing and Surge Protection.
Reliable protection of persons, buildings, electrical and electronic devices and systems against the effects of lightning and surges is our top priority. Thanks to our expertise, dedication and pioneering spirit we have been pushing developments in the fields of surge protection, lightning protection and safety equipment for decades, making us a trusted expert in these fields. We offer a broad range of systems, products, services in the fields of surge protection, lightning protection and earthing as well as safety equipment.
Position Summary
As an important part of our strategic growth plan and to offer closer support to our customers, DEHN ASIA PACIFIC PTE. LTD. is established in Singapore as our ASEAN regional HQs. We are now placing a Customer Service Executive to develop and enhance our growth plan.
Job Description
- Respond to customer inquiries related to products, services, order status, and after‑sales support in a professional and timely manner across email, phone, and other communication channels.
- Provide exceptional customer service to all internal and external stakeholders.
- Prepare accurate quotations, submit them to customers, and proactively follow up on quote status.
- Receive, verify, and process customer orders to ensure accuracy, completeness, and fulfillment of requirements.
- Coordinate with suppliers and monitor their performance to ensure on‑time delivery; resolve discrepancies and supply‑related issues when needed.
- Generate and issue shipping documents and delivery-related paperwork to customers after product or service completion.
- Assist with follow-ups on outstanding customer payments and support the resolution of billing-related matters.
- Work collaboratively with internal teams to resolve customer complaints, including issues related to product defects, shipping delays, or service challenges.
- Support management with ad‑hoc tasks and assignments as required.
Job Requirements
- Diploma in engineering, supply chain, customer service, business or related field
- An effective team member with good communications and interpersonal skills
- Detail-oriented, self-motivated, and capable of working independently as well as part of a team
- Adaptable to changes and ability to work under pressure and handle stressful situations
- Fluent in English and Chinese, additional regional language skills advantageous
- Experience working with SAP, CRM is a strong plus
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Knowledge on power query or power BI can be added advantage
- Experience working with companies in sales coordination, customer service and/or supply chain management, preferably in engineering or electrical industries.
To apply: Email your application to [email protected]
*Only successful candidates will be notified.